Manage Notifications

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You will receive notifications about workflows, forms, and notes when you are added to them. Choose a section to see how the notification works and where to make changes to it.

Workflow Notifications

You'll receive an email notification when a card has been assigned to you. All the new cards are bundled into a single email to save your inbox from clutter. This email will be sent after no new cards have been assigned to you for 10 minutes.

The notification email includes a link to the workflow and lists the step with the new cards.

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Notice

You won't receive an email notification if you assign a card to yourself. 

Notifications are only sent when cards are assigned from someone else, as a result of an automation, or due to the end of a snooze.

Turn Off Notifications

By default, workflow notifications are turned on for everyone. If you want to turn them off, you can unsubscribe from any notification email or manage them on the Workflows page.

Select Notification Preferences.

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Uncheck the box to stop receiving notifications, and then click Save.

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Undelivered Emails

You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.

Open an email highlighted in red to see if the email failed or was dropped, and hover over the status to view the reason for the failure.

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Tip

To learn more about what specific error codes entail, check out Email Error Codes.

If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:

  • Check Planning Center People to make sure their email address isn't blocked.

  • Ask the person to follow the allowlisting instructions below.

If neither helps, contact support by selecting the ? in the top right corner of the product.

Allowlisting Emails

Allowlisting an email tells your email provider to place emails from specific senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.

Allowlisting may look a little different in each email provider, but the basic process involves adding these domains to your address book:

Select your email provider to learn how to allowlist domains in your email account:

After allowlisting those domains, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!

Form Notifications

If you're on the notification list, you will receive an email every time a form is submitted.

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Add People to Notification List

From form settings, you can add people to receive an email each time someone submits that form.

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Note Notifications

If you are on the notification list of a specific note category, you'll receive an email notification. All new notes are bundled into a single email to save your inbox from clutter. This email is sent daily at 6 a.m. in the organization's time zone.

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Add People to Notification List

From the note category, you can add people to receive an email with all the notes added to the category.

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