Manage Notifications

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You will receive notifications about workflows, forms, and notes when you are added to them. Choose a section to see how the notification works and where to make changes to it.

Workflow Notifications

When a card has been assigned to you, you'll receive an email notification. To save your inbox from clutter, we bundle up all the new cards into a single email. This email will be sent after no new cards have been assigned to you for 10 minutes.

The notification email has a link to take you directly to the workflow, and the step with the new cards is also listed in the email.

Example of Workflow Notification email

If you assign a card to yourself, you won't receive an email notification.

Notifications are only sent when cards are assigned from someone else, as a result of an automation, or due to the end of a snooze.

Turn Off Notifications

By default, workflow notifications are turned on for everyone.

If you want to turn off notifications for yourself, click Notification Preferences.

Uncheck the box to stop receiving notifications, and then click Save.

uncheck the box

If someone mentions they didn't receive an email, try these things:

  • Check the People app to make sure their email address isn't blocked.
  • Ask the person to add no-reply@planningcenteronline.com to their email address book or whitelist the email address.
  • Have the person check to make sure the Notification Preferences are turned on.

If none of these help, contact support by clicking the ? in the top right corner of the app.

Form Notifications

If you're on the notification list, you will receive an email every time a form is submitted.

Aaron Little - People

Add People to Notification List

From form settings, you can add people to receive an email each time someone submits that form.

Volunteer for Children's Ministry - People

Note Notifications

If you are on the notification list of a specific note category, you'll receive an email notification. To save your inbox from clutter, we bundle up all the new notes into a single email. This email is sent every day at 6am in the organization's time zone.

notes email

Add People to Notification List

From the note category, you can add people to receive an email with all the notes added to the category.

Profile notes - People
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