Using Checkr for Background Checks

Created on:
Updated on:

A background check can provide added confidence that your church is secure by verifying the history of your staff and volunteers. Keep track of background check results in Planning Center to use that information to help you make sure that your volunteers are only scheduled or checked in if they have cleared a background check.

Check out this video to see how to use background checks in People, Services, and Check-Ins.


We've partnered with Checkr to provide a seamlessly integrated background check process from right within Planning Center.

However, if you use a different provider, or have already run background checks on people in your database, you can manually track background checks instead of initiating a new check through Checkr.

Checkr's background checks are only available to customers in the US.

There are certain legal requirements that must be met before a background check can be performed. The candidate must be provided with disclosures about their rights, and they need to authorize the check to be performed. The email that the candidate receives will provide instructions for both of these.

Once the candidate has received the disclosures, authorized the check, and provided Checkr the necessary information (like their social security number), the background check will begin.

Integrated Background Checks with Checkr

When you use Checkr for your background checks, you'll be able to initiate a background check and keep up with it's status from that person's profile page.

Once you've integrated your Checkr account with Planning Center, order background checks for an individual or a group of people.

There isn't a way to cancel a background check. Checkr sends a notification each day for seven days or until the application is filled out. Checkr only charges for completed background checks; there is no cost for sending out invites.

Order a Single Background Check

From a person's profile page, select the background check badge then Add Background Check.

Select Choose Package to select the background check you want to send them.

Choose the background check package you'd like to order.

If you want the applicant to pay for the check, or you want the check to include driving records, check the appropriate box.

Verify the information, such as the email address, then select Initiate Check to send an email with the next step.

Order Multiple Background Checks

From the Dashboard, select the Background Checks tab to order multiple background checks at once.

Select New Background Check

Enter the people you'd like to run a background check on.

If the person doesn't have an email address, they will not receive the email to give permission for their background check. Enter their email address then run their background check from their profile.

Choose the background check package you'd like to order.

If you want the applicants to pay for the check, or you want the check to include driving records, check the appropriate box.

Double check the people as well as the cost then Initiate Check to send them an email with the next step.

After they verify from their email, Checkr will begin their background check, searching various databases and courthouse records to screen your candidate. This usually takes about two business days but could take up to a few weeks depending on what courts are being searched and their search request process times.

Once Checkr has completed their search, they will compile a report with the results, and mark the report as either clear or consider.


Congratulations! Checkr didn't find anything out of the ordinary for this person. Their background check status will be automatically set to clear.


You will need to view the report in Checkr and then make a decision on whether or not you want to proceed with this person.

Checkr does not make any judgment calls about who is qualified to serve in your ministry. They will only provide information about anything that appears on the records of the person, so that you can make an informed decision; therefore, a report will be marked consider if anything is found in the person's records, regardless of the severity of what is found.


If you decide to proceed with either hiring or allowing the person to volunteer, despite what was found in their background check, click on the "Engage" button in Checkr's interface. Their background check status will automatically be set to Clear in Planning Center.

Adverse Actions

If you decide not to proceed with a person because of information contained in their background check, read about the process by the EEOCC. The Fair Credit Reporting Act (FCRA) requires that the person is given a copy of their background check report and is given an opportunity to dispute anything in it.

Checkr handles disclosures and disputes for you. In the Checkr interface, select the Pre-Adverse Action button from the report to initiate the adverse action process.

These requirements apply for volunteers as well job applicants, according to the FTC.

There's a lot to consider when running background checks in order to stay compliant with all of the various local, state, and federal compliance regulations. Checkr helps to make the process easy.

Was this article helpful?
2 out of 3 found this helpful