Send an Email to a List

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You can send a basic message through the People interface by connecting Mailchimp to your account. Once connected, sync your list to Mailchimp to use their campaign building tools.

Emails sent through Mailchimp are not tracked in the Communication tab.

Send a Plain Email

If you want to send an email without any formatting, you can send a plain email.

Managers and those who have Can email lists permissions can send an email to the people in your list by clicking the envelope on the Results tab.

Enter your message and choose Send Email to send it to those in your list.

The email will come from your primary email address, and replies will be sent to that email address as well. If you want to use a different email address, use the dropdown to choose another one from your profile.

Once the email is sent, you can find it on a person's Communication tab.

If you want to send this email through Mailchimp, you can toggle the Send through Mailchimp option. You have to be connected to Mailchimp, and your email address has to be a verified domain, or the email will not be allowed to send. When you send through Mailchimp, you can see the open rates on their database, and the email will not be listed in a person's Communication tab.

Lists with more than 500 people must be sent through Mailchimp.

Send a Styled Email

You can send a styled email to a list of People in Mailchimp. The first step can be done within Planning Center, but the last two steps have to be done in Mailchimp.

  1. Sync People List to Mailchimp
  2. Format Email in Mailchimp
  3. Open the People List in Mailchimp

1. Sync People List to Mailchimp

If your account is connected to your Mailchimp account, you can sync your list in People to Mailchimp by clicking Sync Now from the Settings tab.

You might see differences between your List count and Mailchimp Audience count due to the following reasons:

  • Delay in syncing due to server load
  • Duplicates: Mailchimp only emails unique email addresses, but the list might have people with the same email addresses
  • Unsubscribes: if someone unsubscribes from a Mailchimp email, they are unsubscribed from all future emails
  • Missing email address
  • Mailchimp syncs all email addresses, not just the primary one Planning Center would email. So, if a person has more than one email address on their profile, you'll have multiple profiles for them in Mailchimp.

The "from" email address needs to be a verified domain name in your Mailchimp account. If you see a message saying that your Mailchimp account doesn't have any verified domain names, follow the Mailchimp instructions to verify the domain.

2. Open the People List in Mailchimp

Once the sync process has been completed, the sync button will say View in Mailchimp. Click that to email the people in the list in Mailchimp.

Viewing the Segment in MailChimp

If you want the list to re-sync the list to Mailchimp automatically, toggle the Re-sync every night switch.

3. Format Email in Mailchimp

Follow Mailchimp's guide to create a styled email campaign you can send to the people on your list.

1. What Happens When Someone Unsubscribes?

1.1. People Email

When someone unsubscribes from a People email, they will not receive any other emails from lists. If they change their mind and want to resubscribe, they can use the same unsubscribe link in the original email, or an Administrator can resubscribe them on their profile page.

1.2. Mailchimp Campaign

When someone unsubscribes from an email campaign sent through Mailchimp, they are then removed from the audience in Mailchimp, but they are not removed from the list in People.

However, they will no longer receive emails from that campaign.

If you re-sync the list in Mailchimp, a new tag will be created, and the unsubscribed person will be on that tag but will not be sent an email.

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