Send an Email to a List

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You can send a basic message through the People interface by connecting Mailchimp to your account. Once connected, sync your list to Mailchimp to use their campaign building tools.

Emails sent through a list are not tracked in the Communication tab because they go through Mailchimp.

Send a Plain Email

Managers and those who have Can email lists permissions can send a plain email to the people in your list by clicking the envelope on the Results tab.

Enter your message and choose Send Email to send it to those in your list.

Compose and Send the Message

If you want the email to come from a different sender, you can change the From to an email address your domain has access to.

For example, if you want the email to come from kids@centervillechurch.com, first ensure you have access to that email address, and then type kids in the From box.

The email will come from a verified domain in Mailchimp. If you're not seeing your domain, or you want to add another one, first verify the domain. Once you do that, you will see the previous domains as well as the new one you've added in the email composer.

Send a Styled Email

You can send a styled email to a list of People in Mailchimp. The first steps can be done within Planning Center, but the last two steps have to be done in Mailchimp.

  1. Sync People List to Mailchimp
  2. Format Email in Mailchimp
  3. Choose the People List as the Mailchimp Audience

If your account is connected to your Mailchimp account, you can sync your list in People to Mailchimp by selecting Sync Now from the Settings tab.

You might see differences between your List count and Mailchimp Audience count due to the following reasons:

  • Delay in syncing due to server load
  • Duplicates: Mailchimp only emails unique email addresses, but the list might have people with the same email addresses
  • Unsubscribes: if someone unsubscribes from a Mailchimp email, they are unsubscribed from all future emails
  • Missing email address

The email address needs to be a verified domain name in your Mailchimp account. If you see a message saying that your Mailchimp account doesn't have any verified domain names, follow the Mailchimp instructions to verify the domain.

Once the sync process has been completed, the sync button will say View in Mailchimp. Click that to email the people in the list from a campaign in Mailchimp.

If you want the list to re-sync the list to Mailchimp automatically, check the box next to Re-sync every night.

What Happens When Someone Unsubscribes?

When someone unsubscribes from an email campaign sent through Mailchimp, they are then removed from the audience in Mailchimp, but they are not removed from the list in People.

However, they will no longer receive emails from that campaign.

If you re-sync the list in Mailchimp, a new tag will be created, and the unsubscribed person will be on that tag but will not be sent an email.

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