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Send an Email to a List

If you need to send information to multiple people simultaneously, you can email a group of people from a list. This email has basic formatting but can include hyperlinks and attachments. Managers and those with Can email lists permissions can email a list.

Tip

For more formatting options, use Mailchimp to send a styled email. Lists with more than 500 people must be sent through Mailchimp.

Send an Email

From the Results tab on a list, deselect people who should not receive the email. If no names are selected, the email will be sent to everyone on the list. 

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Select the message icon and choose Send email from the dropdown.

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Note

You can also email a list using the People mobile app!

Use the formatting tools to customize your message.

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  1. Add a subject line and message text. 

  2. Choose an email template to send a previously crafted email.

  3. By default, the email will be sent from your primary email address. Replies are also sent to your primary email address. If you want to use a different email address, use the dropdown to choose another one from your profile.  

  4. Toggle to send the email through Mailchimp.

  5. When the email is sent, send a copy to yourself. You can schedule delivery by selecting a date and time up to one month in the future.

    Caution

    Email scheduling is not available when sending emails through Mailchimp.

  6. Select Schedule email to schedule a date and time for delivery. If Scheduled delivery is not checked, select Send email to send it immediately.

Note

If you're not ready to send your email, select Cancel. The next time you try to email this list, you can restore your previous email or start a new email.

The email is sent to primary email addresses only. Once the email is sent, you can find it on a person's Communication tab in their profile.

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When People Unsubscribe

When someone unsubscribes from an email sent to a list, a red icon appears next to their email address, and they will not receive any other emails from lists.

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If they want to resubscribe, they can use the same unsubscribe link in the original email, or an administrator can invite them to resubscribe by tapping the red unsubscribe icon.

View Email Message History

If you have permission to send emails to lists, you can see sent and upcoming scheduled emails to your lists by selecting Email messages in the Message history section or a person's profile.

Note

By default, all managers and above can send emails and view all email history.

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Past Emails 

View emails sent after March 25, 2024, along with the email sender, the name of the list it was sent to, and deliverability status.

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Select a previously sent message to see additional information.

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  1. View the full text of the email.

  2. See who successfully received the email.

  3. See who did not receive the email and the reason why.

Scheduled Emails 

You can view scheduled emails and their details, such as the sender, list name, and number of recipients. 

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Select a scheduled email to review, edit, or delete it. 

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  1. Edit the subject or text of the email, or change or add a template.

  2. Update the scheduled delivery date or time. Uncheck Scheduled delivery to send the email immediately. 

  3. Delete the email if it should not be sent.

  4. Select Cancel to keep the previous details or Save changes to apply changes.

To deselect recipients from a scheduled email, choose the email from the Message history, then select the X next to the person's name to remove them from the recipient's list.

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