Unblock Email Addresses

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If people are not receiving emails sent through Planning Center, your Organization Administrator can unblock those email addresses.

First, ask the person not receiving emails to check their Spam folder to ensure the emails aren't going there. If they're not going to Spam, follow the steps below to unblock the person's email address.

From the person's profile, select the error icon next to the email address.

profile page

If you know the email address should work, select Unblock to unblock the email.

unblock message

If the email address is actually incorrect, you can edit or delete it by selecting the pencil on the profile page then make changes to the email address or select the minus icon to delete the email address from the profile.

edit email address
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