Unblock Email Addresses

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If people are not receiving emails sent through Planning Center, your Organization Administrator can unblock those email addresses.

First, ask the person not receiving emails to check their Spam folder to ensure the emails aren't going there. If they're not going to Spam, follow the steps below to unblock the person's email address.

From the person's profile, select the error icon next to the email address.

profile page

If you know the email address should work, click Unblock to unblock the email.

unblock message

If the email address is actually incorrect, you can edit or delete it by clicking the pencil on the profile page.

If someone mentions they didn't receive an email, try these things:

  • Check the People app to make sure their email address isn't blocked.
  • Ask the person to add no-reply@planningcenteronline.com to their email address book or whitelist the email address.

If neither of these help, contact support by clicking the ? in the top right corner of the app.

You can see the reason for an undelivered email by going to the email in the Communication tab, and hovering over the error.

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