If people are not receiving emails sent through Planning Center, a Manager or Editor can unblock those email addresses.
First, ask the person not receiving emails to check their Spam folder to ensure the emails aren't going there. If they're not going to Spam, follow the steps below to unblock the person's email address.
From the person's profile, select the error icon next to the email address.
If you know the email address should work, click Unblock to unblock the email.
If the email address is actually incorrect, you can edit or delete it by clicking the pencil on the profile page.
You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.
Open an email highlighted in red to see if the email failed or was dropped, and hover over the status to view the reason for the failure.
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:
Check Planning Center People to make sure their email address isn't blocked.
Ask the person to add email@example.com, firstname.lastname@example.org, and email@example.com to their email address book, which allowlists them.
If neither of these help, contact support by clicking the ? in the top right corner of the app.
Allowlisting an email tells your email provider to place emails from certain senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.
Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:
Select your email provider to learn how to allowlist email addresses in your email account:
After allowlisting those email addresses, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!