If people are not receiving emails sent through Planning Center, a manager or editor can unblock those email addresses.
First, ask the person not receiving emails to check their Spam folder to ensure the emails aren't going there. If they're not going to Spam, follow the steps below to unblock the person's email address.
There are two ways to unblock an address.
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From the person's profile, select the error icon next to the email address.
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Choose Edit profile from the Actions dropdown and select the error icon.
If you know the email address should work, select Unblock to unblock the email.
If the email address is actually incorrect, you can edit or delete it by selecting the pencil icon on the profile page or Edit profile from the Actions dropdown.
View a list of the emails sent to a person through Planning Center, including those that are undelivered, from the Communication tab on their profile.
If you see an email highlighted in red, open it to see if the email failed or was dropped. Hover over the status to view the reason for the failure.
Tip
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, check in Planning Center People to make sure their email address isn't blocked.
If they still do not receive emails after unblocking their email address, contact support for additional troubleshooting by selecting the ? in the top right corner of the product.