Planning Center records every email sent and received through the system for three months. You can check your email history to make sure that everything was delivered.
You can view your sent and received email history from the Communication tab in your profile.
Click your profile image in the upper right corner of any page to access your profile.
Click on the Communication tab to view emails you've received and any emails you've sent from Planning Center.
You can see a list of all the emails a person has received through Planning Center from the Communication tab on their profile page.
Open an email highlighted in red to see if the email failed or was dropped, and hover over the status to view the reason for the failure.
To learn more about what specific error codes entail, check out Email Error Codes.
If someone mentions they didn't receive an email, or you see that an email failed to be delivered to them, try these things:
Check Planning Center People to make sure their email address isn't blocked.
Ask the person to add firstname.lastname@example.org, email@example.com, and firstname.lastname@example.org to their email address book, which allowlists them.
If neither of these help, contact support by clicking the ? in the top right corner of the app.
Allowlisting an email tells your email provider to place emails from certain senders into your inbox rather than marking those emails as spam. Doing this will help you and your congregation avoid going through your spam or junk folder to find emails from Planning Center.
Allowlisting may look a little different in each email provider, but the basic process involves adding these three domains to your address book:
Select your email provider to learn how to allowlist email addresses in your email account:
After allowlisting those email addresses, Planning Center emails will always appear in your inbox, and these important emails won't slip through the cracks!